
The answer is yes! We learned early into this experiment that AI-agents trained in a specific practice vertical are far more successful at debt collection then a human. With over 2 years of real-world machine learning across hundreds of practices throughout North America under our belt, we have refined our AI-powered accounts receivable platform into a revenue recovery powerhouse.

During this 30 min call we will discuss your current A/R process and compare your current recovery rate to what our AI-Agents are capturing for other practices in your vertical. Listen in on a live AI-Agent call to see how it works!

Many practices across the US and Canada have accounts receivable greater than 90 days that eventually are written off due to the high cost of collections (and distraction) of internal staff. By leveraging our industry intelligent AI-agents, we are helping our clients collect hundreds of thousand of dollars at a fraction of the cost of human resources.
Please email info@redeo.com if you cannot find an answer to your question.
We will request an A/R aging report from your accounting software or CRM. Our system will match the patient / customer record to their time zone and decide the best time to attempt to make contact. The customer record is queued up for a call back if there is no answer on the first attempt.
The patient / customer is greeted by name and thanked for their customer loyalty (option to insert how many years they have been a loyal customer to build rapport). Then the AI-Agent tactfully transitions the call into reminding them about an unpaid balance on their account. Callers are encouraged to pay now by credit card, debit card or ACH debit. The funds are captured in realtime, the call is completed and the customer record is updated. If the customer cannot provide payment at the time of call, or a payment has declined, a payment plan is put into place and a follow up call is scheduled.
As you can imagine, outbound debt collection calls are the least enjoyable task for any employee and can have a profound affect on office moral. Furthermore, many patients / customers may feel embarrassed when talking about their outstanding debt. Speaking to an AI-Agent seems to be more comfortable for most customers. Also, most busy practices simply do not have the time available for receptionist to effectively do outbound call debt collection. Finally, AI-Agents are a fraction of the cost of a live human resource.
That's the best part. It is simple to deploy and it runs independent of your current admin staff / CRM system allowing you and your staff to focus on patient care / customer service.
We charge a monthly platform fee of $250 per AI-Agent and 15% of the outstanding A/R money recovered. Volume discounts apply.
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